Returns & Exchanges

At Plug, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free 30-day return policy for most items in their original condition.

Return Process

• 1.
  Initiate Your Request

  Log into your Plug account and select the items you wish to return from your order history to generate a return authorization.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags are attached and the product is in its unused, original state.

• 3.
  Ship It Back

  Print your prepaid shipping label and drop off the package at any authorized carrier location near you.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days.