Frequently Asked Questions
Everything you need to know about shopping with Plug
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. Expedited options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are the products on Plug authentic?
Absolutely. We source our inventory directly from authorized distributors and manufacturers to ensure 100% product authenticity and quality.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.